July 22, 2025
This Privacy Policy ("Policy") is established by Reception Genie ("Company," "we," "us," or "our"), a business with its principal place of business in the United Kingdom. This Policy governs the collection, use, processing, storage, disclosure, and protection of information, including personal information, obtained from users ("you" or "your") of our website (https://reception-genie.com/) AI phone receptionist services, and any other services we provide (collectively, the "Services").
By accessing or using our Services, you expressly consent to the practices described in this Policy. This Policy is incorporated into and subject to our Terms of Service.
We collect various categories of personal information, including but not limited to:
We automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our Services. This may include:
We deploy cookies, web beacons, and other tracking technologies to collect and store information about your interactions with our Services. These technologies may be used to analyse trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole.
Examples of Cookies we use:
If you grant us permission, we may use and track your location data. We utilise this information to offer features, enhance, and personalise our service. You have the option to enable or disable location services using your device's settings whenever you use our Service.
We may use the information we collect for various purposes, including but not limited to:
In addition to the primary purposes, we reserve the right to use the collected information for any lawful purpose, including but not limited to:
Reception Genie does not sell, rent, or lease your personal information to third parties for monetary or other valuable consideration.
Reception Genie maintains full access to all data collected through our Services. We reserve the right to use this data internally for any lawful purpose, including but not limited to:
While we do not sell your data, we may share your information in the following circumstances:
a) Service Providers: We may engage third-party companies and individuals to facilitate our Services ("Service Providers"), provide Services on our behalf, perform Service-related services, or assist us in analysing how our Services are used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
b) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.
c) Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
d) Strategic Partnerships: We may share non-personal, aggregated, or anonymised data with strategic partners for business purposes, provided that such sharing does not involve the sale of personal information for profit.
By using our Services, you expressly consent to the data sharing practices outlined in this Privacy Policy. You acknowledge that Reception Genie has full access to all data collected through the Services and may use this data as described herein.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
You may have certain rights regarding your personal information, which may include the right to:
To exercise these rights, please contact us using the information provided in Section 13.
You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in any such communication or by contacting us directly.
Your information, including Personal Data, may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those of your jurisdiction. By using our Services, you consent to the transfer of information to countries outside your country of residence, including the United States, where we engage Service Providers.
Our Services are not intended for use by children under the age of thirteen. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We reserve the right to update or change our Privacy Policy at any time. If we make a significant change to this Privacy Policy, we will post a notice on our website or send you an email notification. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data, we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
According to CalOPPA, we agree to the following:
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us about your personal information.
In response to a verified request, we will disclose:
You also have the right to request deletion of your personal information (subject to certain exceptions) and to opt-out of the sale of your personal information. Please note that Reception Genie does not sell personal information for monetary consideration. However, under CCPA's broad definition of "sale," some data sharing could potentially be considered a "sale."
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service, including but not limited to:
We may use third-party Service Providers to automate the development process of our Service, such as:
If we provide paid products and/or services within the Service, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at:
Reception Genie
email: info@reception-genie.com
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the United Kingdom for the resolution of any disputes arising out of or relating to this Privacy Policy or our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.